Computer Systems, Service and Repairs

Managed Services

Custom Computers is now offering our business clients Managed Services.

Managed Services Reliability = Worry-Free Computing

Managed services makes your IT costs more predictable and reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities. Experience worry-free business computing, control IT costs, and get the most out of your IT investments with managed services.

What are Managed Services?

Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.

Business Before and After Managed Services

Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and midsized businesses can be staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of  $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.

With Custom Computers, Inc., you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

With an Onsite Manager installed at your site, Custom Computers, Inc. can easily monitor the health and performance of your assets.

Device Managers  @ Offsite Devices

Onsite Manager @ Your Site

Service Center Administered by Custom Computers, Inc.

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Solution Overview

Managed Workplace consists of

Onsite Manager

A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Custom Computers, Inc. needs to manage your IT assets with unparalleled efficiency.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager

Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows PC if you don’t have a server.

Service Center

A powerful, web-based, centralized dashboard that allows us to

  • view the asset health and performance data sent by the Onsite Manager;
  • drill down to details as required;
  • perform rapid remote remediation;
  • configure advanced services;
  • produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.

Reduce Downtime, Reduce IT Costs

Industry experts and comprehensive studies from third-party research groups consistently conclude that managed services cost less and protect IT assets better. For example, a recent study by the Computing Technology Industry Association (CompTIA) found that network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime.

CompTIA also discovered that end-users experience an average of 88% longer periods of downtime when the network server or device that fails is not covered by remote monitoring. They concluded that remote monitoring and management services have the greatest impact on reducing IT downtime and its impact on users.

Reduce and stabilize your IT costs and experience unprecedented reliability with managed services from Custom Computers, Inc. You’ll gain peace of mind, reduce risks to your data and assets, and be empowered to leverage your IT investments fully.

The Break-Fix Scenario

  1. An IT problem occurs.
  2. You discover the problem.
  3. You place a phone call for support.
  4. You describe the problem to the best of your ability.
  5. Solution Provider technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.
  6. Problem is diagnosed.
  7. Problem is resolved.

RESULTS

  • Unpredictable service fees
  • Higher costs when problem resolution proves time-consuming
  • Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)
  • With little or no historical performance data, diagnostics can take longer; and failing parts that have gone undetected must be ordered, often creating further delays

 

The Managed Services Scenario

  1. Custom Computers, Inc. is alerted before or as the problem occurs because best practices monitoring and alerting is in place.
  2. Custom Computers, Inc. instantly and accurately diagnoses problem in the Service Center.
  3. Custom Computers, Inc. conducts rapid remote remediation from the Service Center and resolves the problem in less time than it would take to find coat and keys.

Custom Computers, Inc. gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.

RESULTS

  • You get the right technology expert on the job from the start, with fast, reliable resolution
  • Your team stays focused on core business activities
  • Many issues are detected and resolved proactively before you even notice
  • Downtime is significantly reduced or even eliminated, no more costly surprises

Let our team of professionals take care of your business network.

Custom Computers Managed Service Pricing

Proactive Plan

A mid-level solution designed to reduce both downtime and the mean time to resolution. This service plan is used to provide threshold-based monitoring and to provide notifications as device and applications are TRENDING toward failure. This service plan is set up to take proactive measures by providing routine automation maintenance and diagnostic checks, along with patching Windows operating systems with the latest Microsoft critical and security patches. This plan includes Anti-Virus software.

  • Microsoft Windows Patch Management
  • Enhanced Monitoring
  • Server Maintenance
  • Server Diagnostics
  • Desktop Maintenance
  • Mac PC Maintenance
  • Support Assistant
  • Monthly Reports
  • Anti-Virus Software

Cost Per Computer/Network Device – $7.00/Month
Cost Per Server – $14.00/Month

This plan does not include labor to resolve any issues that are detected by our remote management software. Some issues can be resolved remotely and some issues may require an onsite visit to resolve properly. Our remote labor rates are $50/hour and our onsite labor rates are billed at $85/hour

Proactive/Repair Plan

The highest level solution designed to reduce both downtime and the mean time to resolution. This service plan provides threshold-based monitoring and to provide notifications as device and applications are TRENDING toward failure. This service plan is set up to take proactive measures by providing routine automation maintenance and diagnostic checks, along with patching Windows operating systems with the latest Microsoft critical and security patches. This plan includes remote labor costs to resolve issues alerted to us by our Remote Management Software.  This plan includes Anti-Virus software.

  • Microsoft Windows Patch Management
  • Enhanced Monitoring
  • Server Maintenance
  • Server Diagnostics
  • Desktop Maintenance
  • Mac PC Maintenance
  • Support Assistant
  • Monthly Reports
  • Anti-Virus Software
  • Remote Repair of Detected Issues

Cost Per Computer/Network Device – $24.99/Month
Cost Per Server – $39.99/Month

This plan includes labor to remotely resolve any issue detected by our remote management software. Some issues may require an onsite visit to resolve properly and that labor would be billed at $85/hour.

Both plans do not include any cost of hardware and software replacement. Initial setup fee does apply to all clients and is based on number of devices.

For A Complete Detailed Cost Analysis Please Contact Us Today at 570-283-8215