We service all major brands of computers.
Home Computers
Business Workstations & Servers
Hardware Repair
Upgrade Consultation
System Troubleshooting
Installing/re-installing system software
Software Conflicts / Issues
DOS, Windows XP, Vista, Win 7, Win 8, Win 8.1, Win 10, and Windows 11
Linux, IOS
Virus/Spyware Removal and Protection
Internet problems/security
Privacy issues, pop-ups, ads
Windows 11 Support Policy
To provide the best performance, security, and long-term reliability for our customers, we primarily service computers that are compatible with Windows 11 or are already running Windows 11.
Many older computers that cannot upgrade to Windows 11 are approaching the end of supported life and may no longer receive important security updates, driver support, or compatible software updates. Because of this, repairs on unsupported systems are often not cost-effective or reliable in the long term.
While there may be limited cases where older systems can still be repaired, we generally do not recommend or perform repairs on computers that are incompatible with Windows 11 due to:
- Limited hardware compatibility
- Increased likelihood of future failures
- Lack of manufacturer or software support
- Security and performance concerns
- Repair costs that may exceed the value of the device
If you are unsure whether your computer supports Windows 11, we would be happy to help you determine compatibility and discuss upgrade or replacement options.
What to expect:
All of our in-store services are performed on a first-come, first-served basis. You may drop off your PC at any time during our working hours. Once we receive your computer, we will do an initial evaluation or diagnostic based on the information provided by you and will prepare an estimate. Once the estimate is prepared, we will contact you and provide you with the estimate along with any options or suggestions we may have.
Once we have your approval, we will then perform the needed work. As a convenience to you, we also take the time to download/install all available service packs and security updates for your operating system. We also clean the inside of your machine and will advise you of any other problems or suggestions we have to make your machine run at top performance. When all repairs are complete, we will contact you so you can come to pick it up, or we can arrange delivery.
What to bring:
Usually, the only thing you need to bring to us is the actual computer (or tower, or CPU, as it is sometimes called).
If you are bringing in a notebook, please bring the power cord, as these are not all standardized.
There is no need to bring monitors, keyboards, mice, printers, or cabling unless you are actually experiencing problems with those devices. If you are experiencing problems with an external device such as a printer or disk drive, make sure you bring the power supply cable and any cables used to connect the unit to your computer.
If you need your operating system reinstalled or are having trouble with a device attached to your computer, we need you to bring your software disks and license keys to streamline the repair process. Also, make sure that you know what your usernames and passwords are before you bring us your computer, especially if you’re having problems connecting to the internet, and we need to test your connection.
What will it cost:
- Standard Laptop or Desktop Diagnostic Fee – $40.00
- Gaming Laptop or Desktop Diagnostic Fee – $70.00
(Unit is equipped with a third-party graphics card and or water cooling system)
We will diagnose your computer issue as well as run the usual virus scan, hard drive, and memory tests, and provide you with an estimate of repair at no cost. The current per-hour rate is $70/hr, however, we make it a point to price our work on a set rate as opposed to an hourly rate (depending on the work to be performed and the severity of infection, if applicable). Your computer may spend several hours or more on the bench depending on the extent of the repairs needed, but we only charge for the time we actually spend paying attention to your individual machine, not how long it actually sits on the workbench.
How long will it take?
Typical repairs take 1-2 business days, but might take longer if we are extremely busy or if your computer needs parts that we do not have in stock. You will be informed prior to any additional work needing to be completed.
