Custom Computers Help
Do you need remote support?
If so, click the button below to download our remote client software. Once the file is downloaded please run/open the file. Select yes, when it prompts you, and then give the code to the Custom Computers support professional.
We Would Love to Have You Rate Our Service
We have been in business for over since 1994 and in order to keep providing everyone with the best possible service, we ask that you tell us what we are doing right and what we are doing wrong. Thank You from the family at Custom Computers, Inc.
Please, visit the link below and submit your testimonial.
Quick Links To Our Tips
Malwarebytes Instructions
Our Cloud Backup Solution
Beware of Tech Support Scams
Please Tell Us How We Are Doing
Antivirus Tips
Ninite
Secure Drive Wiping Services
Be aware of Fake Tech Support Scammers!
If you receive a call, text message, or Pop-up on your computer like the one below asking you to call a number claiming to be Microsoft, STOP!!
The first step is DO NOT CALL the number!
Calling the number will put you on the phone with someone that will most likely try and scam you out of money or personal information.
Call Custom Computers before you do anything!!
Give us a call so we can properly instruct you on getting rid of this fake pop-up. 570-283-8215
If you cannot reach us.
Shut down the computer by pressing the power button on your computer. Once the computer is off you can turn it back on. Once you open your browser for the first time, it may ask you to resume your session, CLICK NO!
Anti-Virus Tips
It is important to run an antivirus product on a regular basis. It provides your computer with protection and if configured properly, can update itself once per day and run a complete scan once per week. It is always a good practice to check the scan logs to make sure it is performing a complete system scan each time. If you are running Windows 10 the built-in Anti-Virus is a much better option than any of the free alternatives, because it will not bug you about buying their other products or displaying ads on your computer. If you have purchased a paid version of any brand Anti-Virus, be sure to check when it expires. All too often we see systems with an expired product and that can leave your system vulnerable to infections. If you are not sure what is a good product to have on your system, give us a call today at 570-283-8215, and we can talk about all the options available.
Be Smart surfing the web
You are the best protection for your computer. It only takes one wrong click to cause a major problem for your computer. Be cautious about what emails you click on, or what links you click whether online or viewing an email. Scammers continue to find new ways to get you to open an attachment, click on a link, or visit an infected website. If you hover your mouse over the link, you will see the web address for that link. if the link appears to have nothing to do with the company that sent it to you, do not click it. Nothing in life is free and if it sounds too good to be true, it probably is. You are ultimately the key to getting or not getting a virus/malware or being scammed.
We recommend Malwarebytes
Malwarebytes Premium is a great tool for most people looking to get great simple protection for their computer. When we get a computer in the shop loaded with malware, Malwarebytes is the best program to clean up that system, all other programs fail to detect it, or if they find something they do not remove the malware properly.
How to use Malwarebytes.
Open the MalwareBytes Anti-Malware Program.
1. Click the SCAN BUTTON in the lower center of the program.
The Program with first run the update feature and then scan the computer. Occasionally, it may update to the latest version of the program and walk you through installing the newest version of the program and re-open when the update is completed.
2. Scanning
The scan will begin and may take several hours.
3. Finished Scanning
When the scan is finished you will either see a Threat Scan summary or a list of items detected. Click Done if nothing was found.
4. Items Detected.
If you see a list of items detected, Select All items, then click the QUARANTINE SELECTED. This will begin to remove the items. Once completed you can close the program, but if it asks you to reboot then select reboot to restart your computer.
When Was the Last Time Your Backed Up Your Important Files?
We offer enterprise-grade data loss protection at small business prices and are great for home users too. CrashPlan makes protecting files on your devices easy. Just $10/month per computer. A $70 setup fee applies to all installations.
For more information about CrashPlan, please give us a call at 570-283-8215.
Ninite Updater
This program is designed to help you update some of the important software programs on your system, such as Chrome, Malwarebytes, etc. When you run this program it will check only for updates to the software pre-selected when we first created the file( Google Chrome, Microsoft Edge, VLC Player & Malwarebytes).
Secure Drive Wiping Services
Keep your data safe and out of the wrong hands!
Custom Computers now offer secure drive wiping services. We use technology that will Securely erase files beyond forensic recovery while providing data wiping or erasure compliance (GDPR, HIPAA, PCI DSS).
If you are in business it’s important to securely wipe your old hard drives before recycling old systems when they are being replaced. Data thieves are always trying to find a way to get your data. Don’t leave it on old equipment you are discarding.
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